Wipro Hiring 2022: Wipro has released Recruitment 2022 notification to fill up Service Desk Analyst Vacancy. Interested candidates may apply online on before the last date.

Wipro Recruitment 2022:

Company NameWipro
Post NameService Desk Analyst
No of PostsVarious
Job LocationPune
Last Date to Apply21/07/2022

Wipro Recruitment 2022 Eligibility Details

Job Description:

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate end-user issues in line with Wipro’s Service Desk objectives.

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Be responsible for primary user support and customer service

  • Respond to queries from all calls, portal, emails, chats from the client
  • Become familiar with each client and their respective applications/ processes
  • Learn fundamental operations of commonly-used software, hardware and other equipment
  • Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Ensure that the scorecard is maintained as per Sown with respect to TAT, SLA & hits
  • Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
  • Identify and suggest improvements on processes, procedures etc.

Selection Process for Wipro Recruitment 2022

Selection Will be Based either Written Exam/Interview

How to Apply Wipro Recruitment 2022 at wipro.com?

Interested and Eligible candidates can apply for this drive online by scrolling down and clicking on Apply HERE.

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