A student from various disciplines can Apply. Interested and eligible candidates can read more details below.

Wipro Recruitment 2022:

Company NameWipro
Post NameAdministrator
No of PostsVarious
Job LocationChennai
Last Date to Apply01/12/2022

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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  • Ensure timely response of all the tickets raised by theclient end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
  • Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high prioritytickets/ service
  • Installing and configuring software/ hardware requirements based onservice requests
  • 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements andrequests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
  • Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
  • Coordinate with on-site team for complex problem resolution andensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner

Selection Process for Wipro Recruitment 2022

Selection Will be Based either Written Exam/Interview

How to Apply Wipro Recruitment 2022 at wipro.com?

Interested and Eligible Candidates can apply the post on or before last date

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