Alight Solutions is hiring candidates for the role of Trainee Associate for the Kochi, Kerala, India locations. The complete details about Alight Solutions Recruitment Drive are as follows.

Company Name:- Alight Solutions

Job Position:- Trainee Associate

Job Locations:- Kochi, Kerala, India

Salary Package:- As per Company Standards

Job Category:– Operations & Tech Services Group

Job ID:- R-22318

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Job Description & Responsibilities:- 

  • Call/Email/Case/Chat Resolution
  • Simple information inquiries
  • Dispatching tickets when unable to resolve within group
  • Data input that can be done as 1st contact resolution (real-time communication channel)
  • Answer and greet customer’s calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
  • Listen attentively to customer needs/concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
  • Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
  • Prepare and complete accurate work and update customer ticket/file via system.
  • Conduct correspondence with customers and team members.
  • Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to the appropriate party.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
  • Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
  • Activities involve different and unrelated processes and methods.
  • The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
  • Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.

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