Alight Solutions is hiring candidates for the role of Trainee Associate for the Kochi, Kerala, India locations. The complete details about Alight Solutions Recruitment Drive are as follows.

Company Name:- Alight Solutions

Job Position:- Trainee Associate

Job Locations:- Kochi, Kerala, India

Salary Package:- As per Company Standards

Job Category:– Operations & Tech Services Group

Job ID:- R-22318

Apply for PwcApply for oracle
Apply for ZohoApply for Infosys
Apply for WiproApply for Genpact
Apply for AppleApply for siemens
Apply for VolvoApply for Microsoft
Apply for DeloitteApply for solugenix
Apply for LogitechApply for Accenture
Apply for MindtreeApply for Capgemini

Job Description & Responsibilities:- 

  • Call/Email/Case/Chat Resolution
  • Simple information inquiries
  • Dispatching tickets when unable to resolve within group
  • Data input that can be done as 1st contact resolution (real-time communication channel)
  • Answer and greet customer’s calls in a courteous, friendly and professional manner using NGA HR policies, procedures and/or practices.
  • Listen attentively to customer needs/concerns; demonstrate empathy.
  • Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.
  • Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.
  • Prepare and complete accurate work and update customer ticket/file via system.
  • Conduct correspondence with customers and team members.
  • Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.
  • Effectively transfer misdirected customer requests to the appropriate party.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Occasionally use decision-support tools to answer complex questions or to verify subject matter details.
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification.
  • Maintain a broad knowledge of Alight HR’s services (HR Administration, Talent Administration etc.)
  • Activities involve different and unrelated processes and methods.
  • The decision regarding what needs to be done depends on the analysis of the subject, phase or issues involved and a chosen course of action may have to be selected from many alternatives.
  • Unusual or complex situations and problem solving are deferred to higher levels for approval prior to implementation.

Join our Official You tube: Click Here

Join our Official Instagram: Click Here

Join our Official Twitter: Click Here

LEAVE A REPLY

Please enter your comment!
Please enter your name here