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Job RoleCloud Engineer 
Salaryupto 8 LPA
QualificationsB. E / B. Tech
Passed out2023 and below 

Job Description:

Rackspace is hiring candidates for the post of Cloud Engineer.

Job Responsibilities:

  • The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support on a cloud platform and Linux OS to our customers via the phone, ticketing system, and automation.
  • This role owns complex customer issues which may take several days or weeks to resolve and keep our customers updated through every step of the process.
  • Responsible for the support of internal and external customers on multiple platforms.
  • Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
  • Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
  • Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams.
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Job Responsibilities:

  • Support Internal And External Customers On Multiple Cloud Platforms.
  • Work With Customers And Other Teams To Troubleshoot Customer Environments To Increase User Satisfaction.
  • First Point Of Contact For Handling Customer Issues, Providing Guidance And Recommendations To Increase Efficiency And Reduce Customer Incidents.

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