Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing
Install and configure firm-standard images on laptops &
Interface with outside customers and vendors as required
Follow direction of immediate supervisors or managers to implement new
Provide after-hour
s emergency support on a rotational basis as outlined per ITS service level
Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and
Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer
Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC compliance Performs password resets and workstation management in Active Directory.
Provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and of Video Conference Systems (Television/Cable systems).
Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are
Eligibility Criteria:
Any Graduate from any stream
Preferred skill:
Good communication Skills and Verbal Skills
ITIL – Certification
Microsoft MCITP – Certification
A / N+ Certification a plus
Industry certifications such as Dell or HP a plus
Basic knowledge of overall Network/systems security
