HP has announced a job notification for the post of Technical Support Representative. A student from various disciplines can apply forHP Recruitment 2022. Interested and eligible candidates can read more details below.
Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
Begin to proactively assist customers to avoid or reduce problem occurrence.
Work is often reviewed by Supervisor or Team Lead.
Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
About HP:
HP loves taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
