Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
Performing the assigned tasks on a timely manner with highest standards of quality.
Rigorous follow up and closure of pending queries/open topics with ownership.
Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
Adherence to robust tracking mechanism on processed transactions on a daily basis.
