Follows the network operations processes to deliver tasks to support the execution of network operations including project initiations, system requirements, incident management and cost base management;
operational excellence;
Supports the team to deliver activities related, but not limited to preventive maintenance and acceptance tests;
Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don’t exceed the given time limit):Delivers tasks relating to updating Customer Care / Account / Service Managers in line with process and ensuring customer SLA delivery, service availability, quality and continuity assurance;
Uses communication skills to exchange ideas and information in a concise and logical way to support the delivery of end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management;
Provides support to help maintain solid relations with vendors and partners;
Assists colleagues to ensure the availability, performance and scalability of the network systems and to support the achievement of the network operations strategy;
Performs assigned tasks in support of consolidation of the Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile;
Performs assigned tasks related to planning, scheduling, implementing and testing new services, new features and network expansions;
Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Eligibility Criteria:
BE/B.Tech/B.Sc. from any Stream.
Preferred skill:
Network Access Technology
Monitor and Diagnose
DevOps
Service and Delivery Management
Automation and Robotics_2022
Cloud_FRHR
Security
Digital Enablement
Maintain and Repair
Networks and Connectivity
Business Continuity
Mobile and Network Security
Implementation and Integration
Customer Service /Resolution
Risk Management and Disaster Recovery
Complexity Management
Data Analytics and Insights
Virtualization
Infrastructure Management
Selection Process For Vodafone vacancy 2023:
Aptitude Written Test Online
Group Discussion
Technical Interview
HR Interview
About Company :
At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all.
