A student from various disciplines can Apply. Interested and eligible candidates can read more details below.

Capgemini Recruitment 2022:

CompanyCapgemini
Job RoleService Desk Engineer
Salary5 LPA
ExperienceFreshers
LocationPune/Kolkata/Bangalore
QualificationsB.Tech
Passed out2022/21/20/19/18

Job Description:

Capgemini Off Campus 2023 is hiring candidates for the post of Service Desk Engineer.

Job Responsibilities:

  • Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
  • Handling Trouble Tickets in the form of Chat/Service Requests/Emails
  • Working towards meeting the defined SLAs for all metrics
  • Maximize customer satisfaction through effective solutions delivery
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues

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Eligibility Criteria:

  • Preferred qualification is B.Tech/BCA/Diploma in IT field
  • Should be open to a 24*7 work environment, Rotational shift with rotational week off

Preferred skill:

  • Have excellent written and verbal communications
  • Should be available to work on Indian Holidays
  • Should be good in taking initiatives and responsible enough to handle pressure
  • Must have a good understanding of handling Service desk issues
  • Should possess excellent verbal & written communication, presentation skills, inter-personal skills
  • Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

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