A student from various disciplinescan Apply. Interested and eligible candidates can read more details below.
Infosys Recruitment 2022:
Company Name
Infosys
Post Name
Service desk and Customer Service
Salary
up to 3.6 LPA*
Experience
Freshers
Job Location
Bangalore & Pune
Venue Location
Indore
Walk in Date
17th, 19th, 20th, 21st December 2022
ustomer Service
Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills to attend/resolve client issues on calls/chat/mail.
Communication scale – CEFR :: B1, C1, C2
Open to work in 24*7 and work from office environment
Analytical problem solvers who will understand issues and to resolve customer issues
Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
Being proactive and show the utmost respect for customer’s time
Good time management, ensuring all contacts with customers add value
Work from Office is mandatory and no option of hybrid, work from home – talent should be based out of Bangalore or Pune
Graduation with 15year full time education is mandatory, candidate need to have degree completion certificate with complete mark sheets. No undergraduates.
Excellent communication skills – CEFR :: B1, C1, C2.
Minimum 1 year work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting – printer issues, Bit locker, MS teams, BIOS
Experience on Service now, Remedy, Control M or similar ticketing tool with knowledge of ticket priority, and severity.
Knowledge on Service requests and incidents and should be able to communicate the difference between Service Requests and Incidents.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Talents should be based out of Bangalore or Pune.
Work from Office is mandatory, No option of hybrid and WFH.
Preferred skill:
Excellent verbal, written, and presentation skills: effective interpersonal skills, with the ability to communicate effectively with both technical and non-technical individuals
Should have a proven capability to develop software and a desire to continue his/her career as a software developer
Communicate effectively with functional leads/team members and other stakeholders to arrive at a common goal
Works with self-direction takes initiative, exercises sound judgment, and discretion, and is capable of complex decision-making in a dynamic work environment.
Venue Details:
Indore:
Interview details Interview Date: 17th, 19th, 20th, 21st December 2022 Interview Time: 10 AM till 12.00 PM
Interview Venue:
Infosys Ltd Scheme No 151 & 169 B Village Bada Bangarda and Tigariya Badshah Super Corridor Tehsil Hatod, Indore, Madhya Pradesh – 453 112
Things to remember while entering the campus:
Keep your double dose vaccination certificate handy while entering campus. There will be random checks at the gate by the Security team
would need to produce valid negative RT-PCR report (72 hours) in case of single vaccination or if they have travelled between states despite being dual vaccinated
lease wear masks, & follow Covid protocols
Documents to Carry:
Carry 2 Copies of print out your updated resume;
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
About Infosys:
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology, and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
