A student from various disciplines can Apply. Interested and eligible candidates can read more details below.

Mastercard Recruitment 2023 :

Company NameMastercard
Post NameProduction Support Engineer
Salary₹6 LPA*
Experience0-2 yr
Job LocationPune

Job Responsibilities:

  •  Perform L1 Application Support services on a 24x7x365 basis. Email Based Alert Monitoring – Initial response & triage of alerts using SOP
  • Validation of CRQ’s using Alerts or Dashboards
  •  Application Performance and Monitoring using Dashboards
  •  Problem Ticket creations & follow-ups for Alerts reductions
  • Alerts/Volumetric reporting (Bi-weekly, Monthly)
  • Participation in TRT/Bridge calls for Critical alert resolution
  •  Soft Skills & Situation Management over the phone call
  • Contribution in Knowledge Management – create/update new or existing SOP
  •  Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.
  •  Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix.
  •  Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
  •  Regularly perform data analysis to determine Customer’s program performance and identify areas of improvement
  •  Increase quality of work through streamlining of processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
  •  The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests.
  •  Person should be ready to work in Shifts.

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Eligibility Criteria:

  •  Bachelor’s Degree or equivalent work experience.
  • Basic understanding of UNIX scripting
  •  Experience on batch scheduling & Monitoring
  •  Basic understanding of SQL/Oracle or any other relational database.

Preferred skill:

  • Basic understanding of UNIX scripting
  •  Experience on batch scheduling & Monitoring
  •  Basic understanding of SQL/Oracle or any other relational database
  •  Knowledge on tool monitoring (Splunk, Dynatrace & Omnibus)
  •  Effective problem and troubleshooting skills
  •  Knowledge of ITSM best practices
  •  Effective written and verbal communication skills
  •  Effective interpersonal skills.
    Secondary skills (Good to have) –
  •  Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler)
  •  Alert Tools – Xmatters , Nagios , Azure Monitor , IPMON, Zabbix

About Mastercard:

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

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