A student from various disciplinescan Apply. Interested and eligible candidates can read more details below.
Wipro Recruitment 2022:
Company Name
Wipro
Post Name
Service Desk Analyst
No of Posts
Various
Job Location
Coimbatore
Last Date to Apply
28/10/2022
Job Description
Role Purpose
The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
Do
Be responsible for primary user support and customer service
Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respective applications/ processes
Learn fundamental operations of commonly-used software, hardware and other equipment
Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
