A student from various disciplines can Apply. Interested and eligible candidates can read more details below.
Full Job Description
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
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* Which includes being a United States Affirmative Action Employer
- The main role of a Support engineer is to troubleshoot and resolve highly complex problems.
- The key skills put to use on a daily basis are – a high level of middleware skills, Oracle products knowledge, and problem-solving skills.
- As a level one engineer, provide front-line support to Retail cloud SaaS customers.
- Enable cloud operations to resolve customer issues and requests through sharing best practices, training, tooling, and directly resolving escalations.
- Act on behalf of the customer, partnering with engineering, cloud infrastructure teams, and customer support teams to restore customer availability or assist with implementations.
- Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way.
- Address support requests that are escalated to the operations team from other teams.
- Identify recurring issues and areas for improvement, providing these as input back to engineering teams for future enhancements.
- Excellent working knowledge in configuring multiple WebLogic domains including machines, managing servers, node managers, and cluster environments.
- WebLogic Administration with expertise in Installation, Configuration, Troubleshooting, Performance Tuning, and deploying applications In Production and Development Environments
- Cluster configuration for achieving load balancing and failover mechanism.
- JDBC – connection pool and multi-data source configured with Oracle DBA and other RDBMS.
- Deploying the JAR, WAR, and EAR files in standalone and clustered environments.
- Node Manager Configuration remote managed server start and stop.
- Tuning the JVM heap to maximize the number of clients accessing the applications.
- Good Debugging and troubleshooting skills on application servers like Weblogic, and Tomcat.
- Monitoring and analyzing resources, standard logs, application logs, and domain logs.
- Extensive knowledge of Configuring WebLogic server instances into WebLogic clusters for high availability.
- Having good knowledge in deployment on Weblogic cluster in PROD, UAT implementation.
- Candidate must have knowledge about logging/monitoring tools like Prometheus, Grafana, Oracle Enterprise Manager, ELK, and Thousand Eye.
- Demonstrate a deep understanding of Linux, networking, application performance, and database.
- Document customer issues and other relevant details as part of continuous support and improvement.
- Continually improve skills through work experience and training.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, MIS, or another technical field or equivalent work experience.
- Extensive experience in ORACLE WebLogic Server and Tomcat administration in 24×7 Production environments.
- Expertise in application server/system management in a production environment.
- Flexible to work in shifts including nights and ready to accept On-call 24/7 responsibility including Weekends and Public holidays.
- Working experience in Hosted environments following a Ticketing Process/Service management tool.
- Customer focus with a passion for delighting customers.
- Understanding of cloud concepts, platforms, and application administration.
- Experience in cloud technical support, operations, application support, or similar.
- Excellent verbal, written communication, and interpersonal skills
- Detail-oriented and capable of working on multiple problems at once.
- Able to work in a fast-paced team environment.
- Must be a motivated, team player with the ability to work cross-functionally with a “can-do” and “do-it-right” attitude and willingness to mentor others.
- Must be a self-starter and constantly think of a way to improve the work.
- Help foster good operation support practices.
- Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
- High flexibility so you remain agile in a fast-changing business and organizational environment.
Good To Have:
- Basic understanding of Cloud (Any)
- Basic understanding of application support in Docker and Kubernetes platforms.
- Basic understanding of SQL and database is a plus
- Basic understanding of ITIL Framework (should have working experience in Change management, Incident management)
- Experience deploying SaaS applications is preferable
- Technology Certifications are a plus; OCA/OCP.
Note: Shift working is mandatory. The candidate should be open to work in the morning, evening, and night shifts on a rotation basis.
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