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DHL Recruitment 2022:

Job RoleAssociate System Support Analyst
Experience0-2 yr
Salary6 LPA
Passed out2023/22/21/20/19/18
Job LocationChennai 

Job Description:

DHL Company is seeking candidates for  Associate System Support Analyst.

Job Responsibilities:

  • Provide 1st level desktop support mainly for DHL employees in IT Services Chennai.
  • Commit to the incident and standard request tickets and resolve according to SLA.
  • Responsibilities include the installation and upgrading.
  • Ensure the team meets SLA for incidents and standard requests.
  • Ensure service calls are addressed and resolved promptly.
  • Provide 1st level desktop support mainly for IT Services Chennai.
  • Diagnose & troubleshoot on HP/Dell Notebooks/ Desktops hardware issues & liaise with Hewlett Packard or Dell vendors for new hardware parts replacement if found faulty.
  • Perform Installation & Troubleshooting on MS Windows 10, Desktop issues, MS Office 20160/Office365.
  • Ensure the team meets SLA for incidents and standard requests.
  • Ensure service calls are addressed and resolved promptly.
  • Deliver agreed SLA and high availability

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Eligibility Criteria:

  • Bachelor of Computer Science graduate or IT-related discipline.

Preferred skill:

  • Knowledge on performing desktop support for DELL & HP products.
  • Knowledge in Microsoft Windows 10 and Microsoft Office 2016/365.
  • CompTIA A+ Certification (IT technician) in above mentioned platforms would be an advantage.
  • Sound knowledge of troubleshooting processes and methodology.
  • Must possess team spirit; foster openness.
  • Must have good verbal and written communication skills.
  • May require participation in 24 x 7 on-call rotation.
  • Good communication skills and able to interact with people of different cultures and backgrounds.
  • Solid grasp in customer focus – to earn the respect of customers by clearly demonstrating that the needs of the customer have a high priority and reacts positively to their feedback.
  • Good in initiative – frequently takes actions and anticipates opportunities within a prescribed area.
  • Good attitude and responsive behavior.
  • Preferably with working experience in international and multi-cultural environment.

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